Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1 business day after payment confirmation.

Delivery Time

We deliver across South Africa within 5–8 business days after dispatch.

Shipping Rates

• Standard delivery: R80

• Free delivery on all orders over R800

Delivery Partners

We work with trusted local courier services to ensure your order arrives safely and on time.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.

Remote Areas

Deliveries to remote or outlying areas may take an additional 2–3 business days.

Delays

While we do our best to meet delivery estimates, delays may occasionally occur due to courier or weather conditions beyond our control.

Lost or Damaged Orders

If your order arrives damaged or goes missing, please contact us within 7 days of the expected delivery date at [your email] and we will resolve it promptly.

Contact Us

For any shipping queries, reach us at blackpalettekitchenco@gmail.com